LAST UPDATED: May 22, 2018
Orders will only be shipped to addresses within the 50 states of the United States of America or the District of Columbia. We strive to ship your order as quickly as possible. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.
We reserve the right to use the shipping carrier of our choice.
We charge shipping and handling for all orders. You will have the opportunity to find out what your shipping and handling charges are prior to placing your order.
You may receive shipments in separate boxes.
BIC Performance Policy, Product Replacement Procedures, Returns and Refunds
If you are not satisfied with the performance of a product you purchase on this site, we will gladly replace it at no cost to you. Please retain your product and contact our Consumer Affairs team for product replacement and shipping instructions. Please provide us with your order number, name, address, and a description of the reason for the return.
All products must be returned. Our Consumer Affairs team will provide you with specific shipping instructions. Due to postal regulations, certain products, including Lighters, must be returned using approved mailing materials provided by BIC.
For refund requests please contact our Consumer Affairs team. You will not be refunded any original shipping costs and you will be responsible for paying the shipping costs for returned product(s). Any refund request must be made 30 days from date of purchase, the product must have been purchased from one of our Websites. The refund will be based upon the price paid at the time of purchase.
Physical Address: BIC USA Inc., One BIC Way, Suite 1, Shelton, CT 06484
Phone Number: 1-203-783-2000