General Product FAQ's

Q.  Are your products latex-free?

A.  To the best of our knowledge, all BIC writing instruments, correction fluids, lighters, and razors sold in the U.S. are free from natural rubber.  This is based on our suppliers' confirmation and not on testing that we have done.

 

Q.  Are your products recyclable?

A.  As a consumer products company, BIC is keenly aware of the environmental concerns associated with the usage and disposal of any consumer product; and we recognize and accept our responsibility to address those concerns.  We encourage you to visit our website (http://www.bicworld.com/us/sustainable-development/index/) to learn about the many ways that BIC minimizes the environmental impact of our products and our operations, as well as how we address other issues of sustainability.

 

Q.  Can products be returned to BIC to be recycled?

A.   BIC USA does not have a program where consumers can return their products to us for recycling.  We suggest you check with the local recycling facilities in your area for further information.

We continue to monitor the availability of recycled plastics as part of our global Sustainable Development program.  Please click on the link below for more information. 

http://www.bicworld.com/us/sustainable-development/index/


Q. Do you offer money saving coupons?

A. We offer coupons at various times throughout the year.  When available, they can be found in most Sunday newspapers.  Coupons are also available from time to time on our Facebook pages.



Stationery FAQ's

Q.  Do you sell component parts for your products, such as the pen caps or barrels?

A.   We do not sell component parts to any of our products. We only sell the finished goods.

 

Q.  Is there a proper way to store a BIC® pen?

A.  It is not necessary to store a BIC® pen with its point facing down. However, we do recommend protecting the point when the pen is not being used. In the case of retractable pens, the point should be retracted when not in use, and pens with caps should also be protected after each use.

 

Q.  Why is there a hole in some writing instrument’s cap?

A.  In addition to help prevent the pen from leaking, all of our BIC® caps comply with international safety standards that attempt to minimize the risk of children accidentally inhaling pen caps. Some of these vented caps, like that used for the BIC® Cristal® Pen, have a little hole in the top to comply with the existing safety standards.

 

Q.  Do you sell erasers for your mechanical pencils?

A.  We do not sell erasers individually.  Certain mechanical pencils are offered with replacement leads/erasers which are included in the package

 

Q.  Can I use the BIC® Marking Permanent Markers on clothes or fabrics?

A. The product information on the back of our packaging does state that the BIC® Marking Permanent Markers are not recommended for use on cloth, as they will wash out after a few washes. We suggest you visit a fabric store for a marker that can be used specifically on cloth or fabric.

 

Q. What tips do you have for removing Ballpoint, Roller, Gel, Highlighter, Permanent Marker and Dry Erase ink?

A. Writing instrument ink is designed to write on paper or other writing surfaces. It contains certain ingredients that could stain certain types of materials and fabrics. Although we cannot guarantee or be responsible for any stain removal method, we would suggest you try the following methods:

For Ballpoint and Marker inks, we recommend an alcohol-based hair spray. The alcohol content in the hair spray will break up the ink. If the ink is on clothing, saturate the item with hair spray. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

If the ink is on anything other than clothing, spray the hair spray directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

 For Roller and Brite Liner inks, we recommend an all-purpose cleaner instead of hair spray, as these inks are water-based.

If the ink is on clothing, saturate the item with the all-purpose cleaner. Be sure to place an absorbent paper towel or rag under the stain to catch the excess ink. You then need to blot the stain with a rag. Repeat this process until the stain is removed, then launder as usual.

If the ink is on anything other than clothing, spray the all-purpose cleaner directly on the stain and then wipe off with a clean paper towel or rag. You might need to do this a few times depending on the size of the stain.

 An important word of caution before trying any of the methods suggested: some surfaces and fabrics may be damaged by the hair spray solution or all-purpose cleaners. If in doubt, test on a "hidden" area first and follow the manufacturer's directions.

 Dry Erase Ink - Can be wiped off dry wipe surfaces with a clean paper towel or rag. If the ink is on clothing, pre-wash the item as soon as possible and then launder as usual.

 For All Inks - If the steps above do not remove the stain completely, we suggest contacting a professional cleaning company or the manufacturer of the stained item. They may have other suggestions or be able to professionally remove it for you.


Q.  Do you make a BIC® Wite-Out® Brand Correction Tape for left-handed users?

A.  We suggest trying our BIC® Wite-Out® Brand Exact Liner® Correction Tape, BIC® Wite-Out® Brand EZ Correct® Grip Correction Tape, BIC® Wite Out® Brand ZAP! Correction Tape or the BIC® Wite-Out® Brand® Mini Twist Correction Tape.  These four products were designed for both right-handed and left-handed users.

 

Q.  How do you re-wind the BIC® Wite-Out Brand® EZ Correct® Correction Tape when too much tape comes out?

A.  The BIC® Wite-Out Brand® EZ Correct® Correction Tape has a self-winding mechanism.  If the tape becomes loose, simply:

         1.  Press the nose of the dispenser firmly on paper.

         2.  Make a quick motion towards the right.

         3.  Repeat until tape rewinds.

 

Q.  Do you have any advice on how I can remove BIC® Wite-Out® Brand Correction Fluid stains or spills on clothing, furniture, etc.?

A. Correction products are designed to cover writing instrument ink, pencil, typewriter, fax and photocopy corrections. They contain certain ingredients that could stain certain types of materials and fabrics. Although we cannot guarantee or be responsible for any stain removal method, we would suggest you try the following methods:

 After the Wite-Out correction fluid dries, scratch most of the spill off with your fingernail or the edge of a coin.  Wite-Out correction fluids can be removed from your hands with an abrasive soap or a soap containing pumice.

 Wite-Out Water-Base correction fluids are water-based and should come out with soap and water in the washing machine. If you prefer to go to the dry cleaner, tell them it is a water-based paint.

 The following Wite-Out Brand formulas are petroleum-based: Quick Dry, Extra Coverage, Super Smooth, Cover-it and the Wite-Out Brand Shake ‘n Squeeze correction pen. Mineral spirits or citrus-based cleaners will dissolve these correction fluids. If you have spilled one of these formulas on clothing that is "dry clean only," tell the dry cleaner that it is a solvent-based paint so they can treat the stain accordingly.

 A word of caution before trying any of the methods suggested: mineral spirits can take out color and/or ruin varnish. If in doubt, test on a "hidden" area first. If you decide to try a citrus-based cleaner, please follow the manufacturer's directions on the label carefully and also test on a "hidden" area.

 If this does not remove the stain completely, we suggest contacting a professional cleaning company or the manufacturer of the stained item. They may have other suggestions or be able to professionally remove it for you.

 Please note: Once applied, BIC® correction products cannot be removed from paper documents without permanently damaging the document



Lighter FAQ's

Q.  Are BIC® Lighters refillable?

A.  All BIC® Lighters (pocket and multi-purpose) are non-refillable.


Q.  How many lights can you get from a full-size BIC® Lighter?

A.  There are up to 3,000 in each BIC full-size pocket lighter.


Q.  Are all BIC® Lighters Child Resistant?

A.  All BIC® Lighters comply with regulations adopted by the U.S. Consumer Product Safety Commission.  However, as with any lighter product, keep and store this product away from children. No lighter is child-proof. There is no substitute for proper adult supervision.


Q.  What is the proper way to dispose of a BIC® Lighter?

A.  BIC strongly encourages consumers to use the lighter until the all the fuel is gone before disposal. Dispose of empty BIC® Lighters in your trash.  For quality and safety reasons, a lighter is composed of several different metals and plastics which are difficult to separate for recycling.


Q.  How do I operate a BIC® Multi-purpose Lighter?

A.  To operate our child-resistant lighter, you must:  1) hold the lighter with your thumb resting on the latch and your index finger on the trigger, 2) depress the latch with the tip of your thumb and hold in, and 3) pull the trigger with your index finger.  The child-resistant mechanism will automatically reset after each use.


Q.  How do I operate a BIC® Comfort Lite Multi-purpose Lighter?

A.  To operate our child-resistant lighter, you must:  1) pull down and hold lever and 2) push down button.  The child-resistant mechanism will automatically reset after each use.

Razor FAQ's

Q.  How long can I use the same razor?

A. This varies according to your skin and hair type, but on average, you should be able to use your razor for about a week. Some people will have to change their razor every couple of shaves, while others can get up to 15 shaves from one razor. Thicker hair can cause the blades to dull more quickly, while lighter, finer hair has less impact on the blade.


Q. What size package is considered "Trial Size"?

A. We consider a trial size package to be a one or two-count package of razors, excluding our BIC Flex 5 and BIC Soleil Shine Razors.


BIC is part of all of our lives.

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BIC in America

About BIC In America


For more than five decades, BIC has been a part of the fabric of America.  With a 55-year heritage as a U.S. employer and manufacturer, BIC employs more than 2,100 workers in eight states and Puerto Rico – nearly one fourth of BIC’s global workforce.  This workforce puts American ingenuity, craftsmanship and work ethic into the millions of products BIC produces every day.  Nearly 60% of BIC products sold in the U.S. are made, packaged or assembled in the U.S.   Over the years, BIC has had an impact on American culture in a variety of ways, from art, celebrity, community programs, and more.  For more information, please visit www.BICInAmerica.com.


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